Refund policy

Effective Date: [ADD DATE]

At YOURDIVINESTORE.IN, customer satisfaction is important to us. We strive to provide quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We accept returns only under the following conditions:

  • The item received is damaged, defective, incorrect, or incomplete.
  • The return request is raised within [7 working days] of delivery.
  • The product is unused, unworn, and in its original packaging with tags, labels, and accessories intact.
  • Proof of purchase/order confirmation is provided.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Used or damaged products caused by customer misuse
  • Products without original packaging or tags
  • Customized or personalized products
  • Gift cards or promotional items
  • Items marked as “Non-Returnable” or “Final Sale”
  • Certain spiritual/personal-use items for hygiene or safety reasons (if applicable)

3. Return Request Process

To request a return, please contact us at:

Email: [EMAIL ADDRESS]

Please include:

  • Order number
  • Product name
  • Description of the issue
  • Photos/videos of the product (if damaged or defective)

Our support team will review your request and respond within [X BUSINESS DAYS].

4. Return Timeframe

Approved returns must be shipped back within [X DAYS] after receiving return approval instructions.

Returns sent without prior approval may not be accepted.

5. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged item
  • A defective product
  • The wrong item

please contact us within [X DAYS] of delivery with supporting photos/videos.

After verification, we may offer:

  • Replacement
  • Exchange
  • Store credit
  • Full or partial refund

depending on the situation and product availability.

6. Refund Process

Once the returned product is received and inspected:

  • You will receive confirmation regarding refund approval or rejection.
  • Approved refunds will be processed to the original payment method.

Refund processing time:
[REFUND PROCESSING TIME]

Please note:

  • Bank/payment gateway processing times may vary.
  • Shipping charges are generally non-refundable unless the return is due to our error.

7. Exchange Policy

We may offer exchanges for:

  • Damaged items
  • Incorrect products
  • Size/color variations (if applicable)

Exchange requests are subject to product availability.

If the requested replacement is unavailable, we may issue:

  • Store credit
  • Refund
  • Alternative replacement options

8. Return Shipping Costs

If the return is due to:

  • Damaged product
  • Wrong item sent
  • Manufacturing defect

We may cover the return shipping cost.

If the return is due to:

  • Customer preference
  • Incorrect order placed by customer
  • Change of mind

the customer may be responsible for return shipping charges.

Shipping charges paid during checkout are generally non-refundable unless otherwise stated.

9. Cancellations

Orders may only be canceled before dispatch.

Once an order has been shipped, cancellation requests may not be possible and the order will fall under the return process instead.

10. Refund Exceptions

We reserve the right to refuse refunds if:

  • The returned product shows signs of use or damage caused after delivery
  • The return request falls outside the allowed timeframe
  • Required proof or information is not provided

11. Contact Us

For any return, refund, or exchange-related queries, please contact us:

YOURDIVINESTORE.IN
PAANI TANKI ROAD
[YOUR CITY, STATE, PIN CODE]
India

Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]

We are committed to resolving customer concerns fairly and promptly.